Privacy Policy

This Privacy Policy ("Policy") describes how ph598 ("ph598," "we," "us," or "our") collects, uses, stores, and protects the personal information of individuals ("you," "your," or "Player") who access or use the ph598 online gaming platform located at https://ph598.net and all associated services (collectively, the "Platform").

ph598 operates in the Philippines and serves Filipino players. We are committed to handling your personal data responsibly and in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the Platform, whether submitted during registration, account use, customer support interactions, or through automated means such as cookies and analytics tools. It should be read together with our Terms & Conditions, which govern your overall use of the ph598 Platform.

ph598 collects the following categories of personal data from players and platform visitors:

ph598 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

ph598 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs that record your IP address, device identifiers, and browsing behaviour;
• Payment Processors: Transaction confirmation data received from payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank when you conduct financial transactions on the Platform;
• Identity Verification Partners: Data received from third-party KYC and identity verification service providers engaged by ph598 to confirm the authenticity of documents you submit;
• Fraud Prevention Services: Risk signals and device fingerprinting data received from fraud detection partners to protect the integrity of the Platform.

ph598 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ph598 player account, including processing your registration and verifying your identity;
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of ph598 Platform features;
• KYC & Regulatory Compliance: To verify your age (21+ requirement), identity, and source of funds in compliance with applicable Philippine gaming and anti-money laundering regulations;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and other prohibited activities on the Platform;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to administer self-exclusion and limit-setting tools;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the ph598 Platform;
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from competent regulatory authorities.

ph598 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.

ph598 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your ph598 account, including providing gaming services and processing financial transactions;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC requirements, anti-money laundering obligations, and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for ph598's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics, provided these interests are not overridden by your rights and interests;
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, ph598 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph598 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors engaged to facilitate deposits and withdrawals on the Platform;
• Identity Verification Partners: Third-party KYC service providers engaged to verify the authenticity of identity documents submitted by players;
• Fraud Prevention & Security Partners: Service providers engaged to detect and prevent fraudulent activity, account abuse, and security threats on the Platform;
• Technology & Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on ph598's behalf under strict data processing agreements;
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators, where disclosure is required by applicable law, court order, or regulatory instruction;
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by ph598, subject to professional confidentiality obligations.

All third parties with whom ph598 shares personal data are required to handle such data in accordance with applicable data privacy laws and ph598's data protection standards. ph598 does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

ph598 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with ph598, and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations;
• KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later;
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings;
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications, plus a reasonable period thereafter to honour your preference.

Upon expiry of the applicable retention period, ph598 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

ph598 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ph598 Platform is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive personal and financial data stored on ph598 servers is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorised ph598 personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Regular Security Audits: ph598 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses;
• Incident Response: ph598 maintains a data breach response plan and will notify affected players and the National Privacy Commission in the event of a personal data breach, in accordance with applicable notification requirements.

ph598 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform, including pages visited, session duration, and navigation patterns. This data helps ph598 improve the Platform experience;
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options, to personalise your Platform experience;
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of ph598's marketing campaigns. These cookies are only placed with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph598 Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate securely.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by ph598:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed, as described in this Policy;
• Right of Access: The right to request a copy of the personal data ph598 holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data ph598 holds about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph598's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph598 has processed your personal data in violation of applicable data privacy laws.

To exercise any of the above rights, please contact the ph598 Data Privacy Officer at [email protected]. ph598 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with applicable requirements.

The ph598 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph598 does not knowingly collect personal data from individuals under the age of 21.

If ph598 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the ph598 Platform, please contact our support team immediately at [email protected] so that we can take appropriate action.

The ph598 Platform may integrate with or link to third-party services, including payment gateways and game content providers. ph598 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ph598 Platform.

All third-party service providers engaged by ph598 to process personal data on our behalf are required to enter into data processing agreements that obligate them to handle personal data in accordance with applicable data privacy laws and ph598's data protection standards. ph598 conducts due diligence on third-party providers before engagement and monitors their compliance on an ongoing basis.

ph598 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, ph598 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

We encourage you to review this Policy periodically to stay informed of how ph598 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acknowledgment of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or ph598's data processing practices, please contact our Data Privacy Officer:

• Data Privacy Officer: ph598 Data Privacy Office
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the ph598 Platform

ph598 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days. For complex requests, we will keep you informed of progress throughout the resolution process.

If you are not satisfied with ph598's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through their official channels.